Frequently Asked Questions
Everything you need to know about bringing art and comfort into your home.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International orders may take 10-15 business days depending on customs processing.
What is your return policy for home decor items?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your products sustainably sourced?
Yes, Andy Okay is committed to ethical production. We work with artisans who use eco-friendly materials and sustainable manufacturing processes whenever possible.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.
What should I do if my order arrives damaged?
Please inspect your order upon receipt. If an item is defective or damaged, contact our support team within 48 hours with photos of the damage so we can evaluate the issue and make it right.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.